How to Order

I need help on placing my first order on JH webstore?

If you need help on placing your first order on our website, please refer to "Help Center"--"How to Order ". You can also contact JH team sales.

Do I have to pay VAT or other charges on my order?

We do not charge our customers with any additional fees or taxes,but you have to pay the following ones: Bank transfer charge or PayPal charge

Can I cancel my order?

You can cancel your order as long as it is not under processing.We would make a full refund for you or credit it for your new order
But if the order is under processing or already packed well,you need to pay a certain packing fee

Can I add, change or remove items in my order?

If the order is not under processed, you are able to contact us to add, change or remove the items in your order
If the order is in processing, to change or remove items is unacceptable
But to add products or increase the quantity is feasible. This will take longer for packing

How can I check my order status?

Our sales will send you tracking number after shipping and they will aslo inform you when packages arrive in your country

How do I remove the item in my shopping cart?

If you haven't finished your order, you may do this in your shopping cart
There is an icon like dustbin in front of every item, click it, you will be able to delete the items you don't need
If you have finished your order, but you want to remove some products, please contact with your sales

How about the processing time?

The processing time starts when we get your payment. Usually, it takes 3-5 working days
If your order includes JH stock, sourcing products, or packages from your other suppliers,usually we can ship out in two weeks

Can I order something "Out of Stock"?

You can check with our sales and ask them to source fro you from other Taobao/1688 shops

Can I use my own shipping agency?

Yes, we could ship your packages to them, or they can pick up your packages from our warehouse

Purchasing service

With over ten-year experience in E-commerce,JH team offers all-in-one procurement&international logistics solution
We’re helping our customers on sourcing, purchasing, order controling, consulting,price negotiation and more
JH team are committed to bringing top class product&service to our customers

Webstore Purchase

We will recommend new&popular products to our customers regularly,reply customers' inquiry patiently on QQ, Wechat, Skype, WhatsApp and Email, and provide professional pre-sales services
This helps our customers to know more about JH webstore and service, so they can puchase directly on our store and establish long-term cooperation

Custom Sourcing

Sourcing customers' target product(not in our webstore) from markets, Taobao, 1688 or Tmall shops is our advantage. Since we are local, it is easy to get better price with high quality
Modules from Shenzhen Huaqiangbei Market, 3D printer from Creality3d factory, Aluminum accessories from Shanghai city, Hardware and appliances from Zhejiang province, and some large machinery like Engraving machine,Solar panels and Laser cutting machine
We can aslo help on customized logo,factory product data, some personal necessities purchasing,like pizza machine,knapsack, furnitures and so on

Order Control

Many customers entrust JH as their payment agency, send RMB payments to other suppliers in China, and consolidate all orders together in our packing house
Our warehouse will re-pack accroding to customers‘ request, such as private label,quality inspection, detail pack list and so on

One-stop Logistics

JH has built cooperative relationships with many logistics companies, which enables us to offer the best solutions based on different destinations and products.
We can help our customers find reliable new forwarders in China and send the goods to customers' forwarder by car

After-sales Services

JH team will confirm the goods condition with the customer at first time after receiving
If any damage or missing, JH will communicate with our custmers for a good solution,and feedback our company to improve our service

Travel Assistance

JH can help you with invitation letter, hotel booking, translator, guide and get familiar with our local market
Have a pleasant and rewarding journey!